Effective Date: 06 May 2019
At LUNARISYS, we strive to offer an exceptional shopping experience, and that includes reliable and efficient shipping. Please review the following Shipping and Delivery Policy to understand how we handle your orders and ensure the safe delivery of your products.
We offer various shipping options to meet your needs, including standard and expedited shipping. The specific shipping method available to you will be presented at checkout, and you can select the one that best suits your preferences.
Shipping Methods Available:
Standard Shipping: Delivery within [X] business days.
Expedited Shipping: Faster delivery within [X] business days.
Express Shipping: Next-day delivery, available in select areas.
Shipping costs are calculated based on the weight of your order, your location, and the shipping method chosen. The final shipping cost will be displayed at checkout before you complete your purchase.
Free Shipping: We offer free standard shipping on all orders over £[X] or €[X] within the UK and Europe.
For international orders, shipping fees will be calculated based on the delivery address and weight of the items.
LUNARISYS strives to deliver your order as quickly as possible. Below are our typical delivery timeframes, which may vary depending on your location and the shipping method chosen:
UK Orders: [X] to [Y] business days.
EU Orders: [X] to [Y] business days.
International Orders: [X] to [Y] business days (depending on the destination).
Please note that delivery times may vary during peak periods, holidays, or unforeseen circumstances.
All orders are processed within [X] business days, excluding weekends and holidays. Once your order is processed and dispatched, you will receive a confirmation email with tracking information.
If you place an order after [X] time, it may be processed the following business day.
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your order’s progress through the shipping carrier's website.
Please note that tracking information may take up to [X] hours to update once the package is shipped.
Shipping Areas: We currently offer shipping to the UK, Europe, and select international destinations. If your country is not listed during checkout, please contact us for further assistance.
International Shipments: For shipments outside the UK and Europe, customs duties, taxes, and fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and will be collected by the carrier upon delivery.
While we make every effort to ensure timely delivery, please be aware that shipping delays can occur due to various factors, such as:
Weather conditions
Customs processing (for international orders)
High order volumes during holidays or sales events
If there is a significant delay in your delivery, please contact us at [insert email address], and we will assist you with tracking your order or resolving the issue.
If your order is lost or damaged during transit, please contact us immediately at [insert email address]. We will investigate the issue and work with the carrier to resolve it as quickly as possible.
Damaged Items: If your order arrives damaged, please retain the packaging and contact us within 7 days of receiving the item. We will arrange for a replacement or refund.
Lost Items: If your package is confirmed lost, we will initiate a claim with the carrier and provide a replacement or refund as appropriate.
For international orders, please note that customers are responsible for any duties, taxes, or import fees imposed by their local customs office. These charges are not covered by LUNARISYS and are the responsibility of the recipient.
If you wish to return an international order, you are also responsible for the return shipping costs and any associated customs fees.
If you have any questions about our shipping options, delivery times, or if you encounter any issues with your order, please don’t hesitate to contact us:
LUNARISYS
Email: contact@lunarisys.com
At LUNARISYS, we want to ensure that your shopping experience is as smooth as possible. Once your order has been dispatched, you can easily track its journey to your doorstep. We provide you with real-time updates to keep you informed every step of the way.
