Effective Date: 06 May 2019
At LUNARISYS, we are committed to protecting your privacy and ensuring that your personal data is processed in a transparent and secure manner. This Privacy & Cookie Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services. By using our website, you agree to the practices described in this policy.
We collect the following types of personal data from you when you use our website, create an account, or make a purchase:
Personal Information: Name, email address, phone number, billing and shipping addresses.
Payment Information: Credit card details (processed securely by third-party payment processors).
Usage Data: Information about how you interact with our website, such as IP addresses, browser types, pages visited, and referral URLs.
Cookies and Tracking Technologies: Data collected through cookies to enhance your user experience.
We use your personal data for the following purposes:
Order Processing: To fulfill your orders and deliver products to your shipping address, and to send you order-related notifications.
Customer Service: To address any inquiries, provide support, and resolve any issues you may encounter.
Marketing and Promotions: To send you promotional emails, offers, and newsletters if you have opted in. You can unsubscribe from marketing emails at any time.
Website Improvements: To improve our website's performance, customize content, and make your shopping experience more efficient.
Legal Compliance: To comply with legal obligations, such as fraud prevention, tax regulations, or legal claims.
We process your personal data based on the following legal grounds under the General Data Protection Regulation (GDPR):
Contractual Necessity: To process and fulfill your orders.
Consent: For marketing and promotional communications, where applicable.
Legitimate Interests: To improve our services, prevent fraud, and ensure website security.
Legal Obligation: To comply with legal and regulatory requirements.
We do not sell or trade your personal data. However, we may share your information with trusted third-party service providers for the following reasons:
Payment Processors: To securely process payments (e.g., PayPal, Stripe).
Delivery Partners: To arrange for product shipping and delivery (e.g., DHL, Royal Mail).
Marketing Partners: With your consent, to send targeted marketing communications via email or social media.
Legal Compliance: To comply with legal obligations or respond to requests from authorities.
All third-party providers are required to handle your data in accordance with this Privacy & Cookie Policy and applicable data protection laws.
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Once your data is no longer needed, it will be securely deleted.
Under the GDPR, you have the following rights regarding your personal data:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can update or correct your personal information.
Right to Erasure: You can request that we delete your personal data under certain conditions.
Right to Restrict Processing: You can request that we limit how your data is processed.
Right to Data Portability: You can request a transfer of your personal data to another service provider.
Right to Object: You can object to the processing of your personal data, especially for marketing purposes.
Right to Withdraw Consent: If you have given consent for specific processing activities, you can withdraw it at any time.
To exercise any of these rights, please contact us at [insert contact email].
We use industry-standard security measures, including encryption and firewalls, to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of data transmission or storage is 100% secure, and while we strive to protect your data, we cannot guarantee its absolute security.
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our site. These technologies help us improve functionality, personalize content, and analyze user behavior.
Essential Cookies: These cookies are necessary for the basic operation of the website, such as for processing payments and remembering your cart.
Performance Cookies: These cookies help us understand how visitors interact with our website, which allows us to improve its performance.
Marketing Cookies: With your consent, these cookies are used to display personalized advertisements on our site or other platforms.
You can manage or disable cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
As LUNARISYS operates within the UK and Europe, your personal data may be transferred to countries outside of the European Economic Area (EEA) for processing by trusted third parties. If we transfer your data to non-EEA countries, we ensure that adequate safeguards are in place to protect your privacy rights.
We may update this Privacy & Cookie Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, along with the updated "Effective Date."
If you have any questions or concerns about this Privacy & Cookie Policy or how we handle your personal data, please contact us:
LUNARISYS
Email: contact@lunarisys.com
At LUNARISYS, we want to ensure that your shopping experience is as smooth as possible. Once your order has been dispatched, you can easily track its journey to your doorstep. We provide you with real-time updates to keep you informed every step of the way.
