Return and Refund Policy
Effective Date: 06 May 2019
At LUNARISYS, we strive to provide you with an exceptional shopping experience. However, if you are not completely satisfied with your purchase, we are here to help. Please review our Return and Refund Policy below for full details on how to return items and request a refund.
You have the right to return any item you purchased from LUNARISYS within 30 days of receiving your order for a full refund or exchange, provided the item meets the following conditions:
The item is in new, unworn, and unwashed condition.
The item has all its original tags and packaging.
The item has not been used, altered, or damaged.
To initiate a return, please contact our customer service team at contact@lunarisys.com within the 30-day period to receive instructions on how to return your item.
For hygiene and safety reasons, the following items are non-returnable:
Underwear, lingerie, or swimwear (if opened).
Customized or personalized items.
If you receive a faulty or damaged item, please contact us immediately, and we will assist you in resolving the issue.
To return an item, please follow these steps:
Contact Us: Reach out to our customer service team at [insert email] within 30 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for the return.
Return Instructions: Our team will provide you with return instructions and a return shipping address.
Ship the Item: Pack the item securely in its original packaging. You are responsible for the return shipping costs, unless the item is faulty or incorrect.
Return Confirmation: Once we receive your return, we will inspect the item to ensure it meets our return criteria. We will notify you once your return is processed.
Once your return is approved, we will process your refund to the original payment method. Please note the following:
Refunds will be issued within 30 days of receiving and approving your return.
Shipping fees are non-refundable unless the return is due to a faulty or incorrect item.
The original payment method will be credited with the refund amount. If you paid via credit card, the funds will be returned to the same card.
If you would like to exchange an item for a different size, color, or product, we recommend placing a new order for the replacement item. You can return the original item for a refund, as outlined in this policy.
If you receive a faulty or damaged item, please contact us immediately at [insert email]. We will assist you in arranging a return and issue a full refund or provide a replacement at no additional cost.
Please ensure that you report any issues within 30 days of receiving your order for a smooth return process.
The customer is responsible for the return shipping costs unless the item is faulty, damaged, or incorrect. We recommend using a tracked shipping service to ensure the safe return of the item.
For returns from outside the UK and Europe, please note that customers are responsible for all return shipping fees, duties, and taxes. These charges are non-refundable, and we recommend using a secure shipping method.
If you have any questions or concerns about your return or refund, please contact our customer service team:
LUNARISYS
Email: contact@lunarisys.com
At LUNARISYS, we want to ensure that your shopping experience is as smooth as possible. Once your order has been dispatched, you can easily track its journey to your doorstep. We provide you with real-time updates to keep you informed every step of the way.
