Effective Date: 06 May 2019
At LUNARISYS, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website and make purchases. By using our website, you agree to the practices described in this policy.
We collect personal information from you when you use our website, create an account, place an order, or interact with our customer support.
Types of data collected:
Personal Information: Name, email address, phone number, billing and shipping addresses.
Payment Information: Credit card details (processed securely by third-party payment processors).
Usage Data: Information about how you use our website, including IP addresses, browser types, pages visited, and referral URLs.
Cookies and Tracking Data: Information collected through cookies to improve your browsing experience.
We use the personal information we collect for the following purposes:
Order Processing: To process and fulfill your orders, including delivering products to your shipping address and sending you order-related communications.
Customer Service: To respond to inquiries, resolve issues, and provide customer support.
Marketing and Promotions: To send promotional emails, offers, and newsletters that may interest you (only if you opt-in). You can unsubscribe from marketing emails at any time.
Improving Your Experience: To enhance our website's performance, customize content, and make your shopping experience more efficient.
Legal Compliance: To comply with applicable laws and regulations, including fraud prevention and legal claims.
We process your personal data based on the following legal grounds under the General Data Protection Regulation (GDPR):
Contractual Necessity: To fulfill our contract with you, including processing payments and delivering your order.
Consent: For marketing and promotional activities, we will ask for your explicit consent.
Legitimate Interests: To enhance our services, prevent fraud, and ensure the security of our website.
Legal Obligation: To comply with legal requirements, such as tax laws or fraud investigations.
We do not sell or trade your personal data. However, we may share your information with trusted third-party service providers in the following cases:
Payment Processors: To process payments securely and efficiently (e.g., PayPal, Stripe).
Delivery Partners: To arrange for product shipping and delivery (e.g., DHL, Royal Mail).
Marketing Partners: With your consent, to send targeted marketing communications via email or social media platforms.
Legal Authorities: In case of legal disputes or compliance with legal obligations.
All third parties are required to protect your information in accordance with this Privacy Policy and applicable data protection laws.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, it will be securely deleted.
Under the GDPR, you have the following rights regarding your personal data:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can update or correct your personal information.
Right to Erasure: You can request the deletion of your personal data under certain conditions.
Right to Restrict Processing: You can request the limitation of how your data is processed.
Right to Data Portability: You can request a transfer of your personal data to another service provider.
Right to Object: You can object to the processing of your personal data, especially for direct marketing purposes.
Right to Withdraw Consent: If you have given consent for specific processing activities, you can withdraw it at any time.
To exercise any of these rights, please contact us at [insert contact email].
We take the security of your personal data seriously. We use industry-standard security measures, including encryption and firewalls, to protect your information from unauthorized access or disclosure. However, no data transmission over the internet can be guaranteed as 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit our website.
Necessary Cookies: These cookies are essential for the functioning of our website, such as for processing payments or remembering your cart.
Performance Cookies: These cookies help us understand how visitors use our site, enabling us to improve performance and content.
Marketing Cookies: With your consent, these cookies are used to deliver personalized ads and marketing content.
You can manage or disable cookies through your browser settings. However, disabling cookies may impact your ability to use certain features of our website.
As LUNARISYS operates within the UK and Europe, your personal data may be transferred to countries outside of the European Economic Area (EEA) for processing by trusted third parties. If we transfer your data to non-EEA countries, we ensure that adequate safeguards are in place to protect your privacy rights.
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with the updated "Effective Date."
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
LUNARISYS
Email: contact@lunarisys.com
This Privacy Policy ensures transparency regarding how LUNARISYS collects, processes, and protects customer data in line with GDPR and UK privacy laws.
At LUNARISYS, we want to ensure that your shopping experience is as smooth as possible. Once your order has been dispatched, you can easily track its journey to your doorstep. We provide you with real-time updates to keep you informed every step of the way.
